Projects are booked on a first come, first served basis. To reserve a spot on my schedule, a 50% non-refundable deposit is required. Your remaining balance will be due upon approval of the final design, and once received, delivery of finalized design files and/or website launch occurs.

I accept payment in the form of debit/credit card and bank transfers.

Due to high demand and only taking a limited amount of clients per month to ensure that adequate time is spent on projects, your project start date will depend on my schedule and the slots that are available when your inquiry is received. I typically have a wait time of 1-2 months and will always note availability in my response to your request.

Email is the preferred method of communication for documentation purposes. If you wish to hop on a call or do a video chat, those options are available upon request and are required to be scheduled.

Yes. I do like to keep a structured schedule and respect my client’s time and my own personal time. My office hours are Monday-Friday from 9AM - 6PM. While I may work outside of these hours at times on various projects, those hours are standard. I typically respond to emails within 24-48 business hours and have communication timeframes outlined in the contractual agreement that is signed prior to work beginning on your project.

Clients find the WordPress content management system that is used to be very user-friendly. All website packages come with a complete instructional guide with step-by-step instructions on how to make basic revisions and updates to your new website. You’ll also receive two weeks of complimentary support, during which time you can schedule an optional training session.

If you feel uncomfortable making these changes on your own, you are more than welcome to reach out to me with a maintenance request. Pricing will vary based on the request.

It’s completely optional, but I do LOVE when clients ask MK Creative to oversee the printing of their items! I can utilize my expertise and network of trusted vendors to ensure that the job gets done right and showcases the designs I've created in the best way possible. There is an additional fee for this service and I'm happy to provide you with a custom quote based upon your specific printing needs.

Before getting started on your project, a consultation will take place to understand your project expectations and desired outcome. This helps to ensure that your project needs are satisfied. The design process is tailored to provide you with plenty of opportunities to voice your feedback and suggest revisions. I am always open to working with clients to ensure that the end result is something that they love. While your 50% deposit is non-refundable, If you still feel that the design is not on point with that you are looking for, you will not be required to pay the full remaining balance of your project; however, any revisions or concept work done above and beyond the scope of the deposit will be billed on a final invoice.